Shipping policy
At SeraVia Health, we work hard to process and ship your order as quickly as possible. Below is a clear breakdown of how our shipping works so you always know what to expect.
Order Processing Times
Most orders are processed within 1–2 business days (Monday–Friday).
During high-volume periods (sales, holidays, product launches), processing may take an additional 1–2 business days.
You will receive a confirmation email when your order is placed and a shipping notification with tracking once it ships.
Shipping Rates
Shipping rates are calculated at checkout and depend on:
-
Your shipping address
-
Shipping method selected
-
Order weight/size
We occasionally offer free shipping promotions — watch your email and our site banners.
Tracking Your Order
Once your order ships, you’ll receive a tracking number.
Tracking updates may take 24–48 hours to appear depending on the carrier.
If your tracking hasn’t updated after 3 days, contact us at support@seraviahealth.com and we’ll take care of it.
Incorrect or Incomplete Addresses
Please double-check your shipping details before completing checkout.
SeraVia Health is not responsible for:
-
Incorrect/incomplete addresses
-
Missed deliveries
-
Re-shipment fees for returned packages
If a package is returned to us due to an incorrect address, we’ll contact you to arrange reshipment (additional postage may apply).
Damaged, Lost, or Stolen Packages
We take shipping seriously — if something goes wrong, we’ll help.
Damaged Items
If your items arrive damaged, email us within 48 hours at support@seraviahealth.com with:
-
Your order number
-
A photo of the damaged item and packaging
We will replace it ASAP.
Lost or Stolen Packages
Once a package is marked “Delivered,” the carrier considers it completed.
For lost or stolen packages:
-
Check with neighbors or your building manager
-
Verify the address on the order
-
Contact the carrier directly with your tracking number
If it can’t be located, email us — we’ll work with you on the next steps.
Questions?
We’re here to help.
Email us at support@seraviahealth.com and our team will get back to you as quickly as possible.
